A few Interesting points from our conversation.
- You don't need to be first, you need to better then the rest
- Customer support is more important then any other metric
- The future lies in the Cloud, (I could of told you this)
- We are in the midst of a major shift in the hosting business.
What's also interesting is with the new support offering from Amazon, AWS appears to have rackspace directly in their sights. Condon doesn't seemed phased, he seems to think that this movement toward cloud computing will ultimately help his company more then hurt it. Only time will tell if Rackspace adapts to the this latest evolution in hosting.